Designing a UX experience for a system designed to manage fleets of autonomous vehicles
*This project is under NDA hence the complete project cannot be shared and certain images are blurred
Experience Brief:
SAM software partners in-vehicle artificial intelligence (AI) with remote human support to help driver less
autonomous vehicles make decisions in unpredictable situations such as obstructions on the road. My
role was to come up with new interface concepts to facilitate interactions between the user and the
AI driven software.
Duration:
8 Months
Team:
Laura Cesfasky: UX researcher Omar Benthar: AI researchers
Viju James: Developer Sparsh Sharma: UI design intern
Viju James: Developer Sparsh Sharma: UI design intern
My Role:
In this project I worked on creating UX Information Architecture, UX for AI functions, Wireframing, Interaction model design, AI frameworks to prioritize information, basic prototyping and user testing.
Final design impact
Improved the average time to solve roadside cases for autonomous vehicles from 45 seconds to 22.5 seconds
AI concepts explored
1. User X Data relationship
2. Human + AI teaming principles
3. Explainable AI (X.AI) concpets
4. Information architecture
2. Human + AI teaming principles
3. Explainable AI (X.AI) concpets
4. Information architecture
More about the software
"Seamless Autonomous Mobility (SAM)" system developed in collaboration with NASA to realize a fully autonomous mobility. It partners in-vehicle artificial intelligence (AI) with remote human support to help driver less autonomous vehicles make decisions in unpredictable situations such as obstructions on the road.
Construction of the software
The user interacts with both screens
Experience gap while using SAM software
Usecase to design for
Obstruction use case:
The AV stops behind an stopped obstruction and
calls the user to help it overtake the obstacle.
Goal of redesigning SAM
The goal of redesigning the SAM system was to answer:
“ How to balance the human need for meaningful engagement with AI technology with the need to minimize labor cost by getting the user situationally aware efficiently and accurately?”
Process followed to redesign
User X Data relationship for Obstruction use case
Motivation of exploring this framework:
1. To define what kind of information is useful for the user to know.
2. Prioritizing the information based on the need of user, which can impact both accuracy and speed of solving the problem.
1. To define what kind of information is useful for the user to know.
2. Prioritizing the information based on the need of user, which can impact both accuracy and speed of solving the problem.
Wireframing
Showing the interaction of going thru an Obstruction usecase
Information Architecture
The flow of information for the user as they solve the Obstruction usecase
Impact of the redesign
Reduced the average time to solve the cases from 45 seconds to 22.5 seconds